The Technology Infrastructure and Systems Support group, within the Library, Information, and Technology Services (LITS) Division at Mount Holyoke College is seeking qualified candidates for an Information Technology Infrastructure Technician position. This position is a member of the Network, Systems and Applications Support team which focuses on providing and supporting the network and systems infrastructure that supports the operations of the College.
Essential job functions include: the installation, management, field support, troubleshooting of low-voltage and network attached devices and equipment managed and maintained by LITS. This includes critical IT services such as the campus phone and ID (OneCard) systems, streaming and cable TV services, network infrastructure, and an array of alarm and public safety systems.
At least 5 years of experience working on or with electronic control systems, IT infrastructure and/or wiring and associated protocols.
A strong knowledge of electrical circuits preferred, including the use of electrical testing equipment to troubleshoot and repair low voltage components and systems.
Experience with using software including card-access control platform and Microsoft Office or Google G-Suite products. The ability to run and troubleshoot reports using application software (ie phone and OneCard systems) desired.
Demonstrated ability to organize and prioritize a series of complex and interdependent work assignments.
Ability to work individually, and within teams a multifaceted organization.
Must have strong attention to detail, demonstrated resourcefulness, analytical ability, and ingenuity.
Commitment to customer service and inclusivity, including strong interpersonal skills.
Possesses integrity, ethics and respect for confidentiality.
A criminal background check is required.
Internal Number: 950
About Mount Holyoke College
As the first of the Seven Sisters, the female equivalent of the once predominantly male Ivy League, Mount Holyoke established higher education for women as a serious endeavor. Our long, distinguished history of educating leaders arises from a powerful combination of: academic excellence in a global learning environment; a tight-knit, diverse, and international community; a worldwide network of influential alumnae; the conviction that women can and should make a difference in the world.