This position is responsible for direct Absolute HAITIAN Corporation machine start-up, repair service, and/or technical assistance at the customer’s facility or technical center to ensure customer satisfaction.
Troubleshoot electrical, hydraulic and mechanical problems of new and used injection molding machinery
Start up, provide molding assistance, and give hands on operator and maintenance training for new injection molding machines
Act as company representative in direct handling and follow-up of customer issues to ensure machine problems are resolved quickly and effectively
Keep customers and management informed of installation and service activities.
Generate clear, concise, accurate and complete field service reports, expense reports with timely return of those reports to the home office on a timely basis
Maintain installation log for machine builds 1000 ton or larger
Filling out warranty parts requests
Follow safety guidelines in all installation and service activities
Position works from home, with frequent travel to customer locations in the US up to 90%
Required Experience and Education
Associates degree in Engineering (mechanical, industrial or electrical) or have equivalent in work experience
Possess a working knowledge of process parameters of injection molding to properly assess whether a problem is mold, materials, or machine related.
Ability to read, and interpret electrical, mechanical, and hydraulic drawings.
Ability to use hand tools and various hydraulic, mechanical and electrical test equipment.
Must be fully computer literate with experience Windows Applications
Must have five (5) or more years of field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines
Resilience in the face of challenging circumstances
Analytical, problem solving and organizational skills
Ability to manage competing priorities
Customer service focus
Proactively contribute to creating a good team atmosphere
Take ownership for individual and team success
Resilience, flexibility, optimism and open to change
Strong planning skills with the ability to handle multiple projects through to completion
About Absolute Haitian Corporation
Founded in 2006 and headquartered in Worcester, Massachusetts, Absolute Haitian Corporation is the exclusive sales and service agent for Haitian Plastics Machinery Ltd. within the United States and Canada.
Haitian Plastics Machinery Ltd. is the world’s largest producer of plastic injection molding machinery and has an installed base of injection-molding machines in more than 130 countries. In 2013, Haitian produced over 27,000 injection molding machines, ranging from 44 to 7,457 U.S. tons.
As a world leader in injection molding machinery, Haitian uses the latest manufacturing technologies as well as adheres to ISO 9001 manufacturing, engineering, and quality standards. Haitian is focused on providing a broad range of cost effective plastics injection molding solutions.
Today Absolute Haitian Corporation continues to grow the injection molding machine footprint of Haitian within North America. It is the combination of cost effective molding solutions along with service and support that is both knowledgeable and responsive that has allowed Absolute Haitian Corporation to become a key provider of new injection molding machinery within the United States and Canada.
Toda...y Absolute Haitian Corporation continues to grow the injection molding machine footprint of Haitian within North America. It is the combination of cost effective molding solutions along with service and support that is both knowledgeable and responsive that has allowed Absolute Haitian Corporation to become a key provider of new injection molding machinery within the United States and Canada.