Plans and supervisors the daily work schedules and assignments for all hourly employees. Establishes priorities for all work to ensure full compliance with regulations for proper testing and inspection of all equipment. Performs daily review of open work orders and takes required action to ensure timely completion of all work in compliance with applicable codes and standards for work force productivity.
Develops and refines detailed inspection and testing schedules for equipment/systems maintained by the group. Supervises the established process for the temporary impairment and restoration of building life safety systems.
Reviews information from work management database daily to ensure accuracy of descriptions for activities required, work performed, and customer information and billing instructions. Reviews daily time records for assigned hourly employees to ensure accuracy and completeness. Maintains paper and electronic records of fire safety system testing programs and results.
Coordinates life safety equipment installation, maintenance, renewal, and expansion services for customers. Supervises FSS workforce in the performance of this work as needed; may also provide support to work performed by external resources as required. Assists in the O&M review of customer plans for installation or upgrade of life safety equipment.
Ensures that work activities of hourly staff are performed and recorded in accordance with established standards and work processes, including applicable terms of Service Level Agreements. Regularly solicits customer feedback on timeliness and quality of services to ensure high levels of satisfaction. Leads regular work group meetings with Working Foremen and others to ensure workforce opportunities and high employee satisfaction levels.
Participates in the selection and development all hourly staff positions in consultation with the Manager and the Director. Administers employee communication and feedback strategies and systems to ensure high levels of awareness, teamwork and work group harmony. Directly provides employee coaching, counseling, and disciplinary actions, as required to ensure consistent performance, opportunity, and treatment of all FSS staff.
Updates the work management database with new equipment, work routines, schedules, and safety instructions as required. Works closely with Campus Services Safety Officer to ensure training compliance for all assigned staff. Works closely with Campus Services Life Safety Officer and Electrical Compliance Inspector to stay current on NFPA, MEC, OSHA and other applicable regulations and best practices.
Assists the Manager in the preparation of annual financial plans; monitors and updates those plans based on activity throughout the fiscal year. Performs special short and long-range projects as directed.
Organization Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards and in compliance with all applicable safety standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.
The Fire Safety Services group includes a large hourly workforce (+ 35 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals through the University Operations Center (which relays them to the municipal fire departments) and maintains on-site staffing 24 x7 for alarm response and service. The group is UL listed to perform third-party pre-acceptance testing and reporting for the Authority Having Jurisdiction. In addition to these core services, the group installs and modifies building fire alarm and suppression systems on a limited basis.
Position is responsible for the planning and completion of comprehensive inspection and testing programs as well as associated preventive and corrective maintenance performed by hourly staff on fire safety systems throughout Harvard University. Implements inspection and testing schedules, work routines, and customer notification protocols; continually adjusts those schedules and routines to maintain compliance and optimize resource efficiency. Responsible for the creation of programmed maintenance and inspection schedules for new campus assets. Orders equipment and materials as required. Manages and inspects work for acceptable levels of quality and employee productivity.
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
Minimum of three to five years experience in day-to-day supervisory role required (preferably with a unionized workforce). Minimum five years experience maintaining and/or supervising the maintenance of building fire protection and life safety systems required. Working knowledge of applicable building and life safety codes required. College education with degree in engineering, engineering technology, or fire safety strongly preferred. Other technical or vocational training/experience may be considered in the absence of college or engineering background.
License Preferences: Sprinklerfitter, electrical, or fire panel technician license.
Special Requirements: Must be available to respond to campus emergencies on off-hours. Must possess a valid driver license and provide personal vehicle to travel on and off campus during working hours.
Physical Requirements: . Must be physically fit and mentally alert at all times. Must be able to stand and walk for long periods of time, and access non-handicap accessible work spaces/areas as well as confined spaces. Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings/areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary.
Experience with computer based maintenance management systems strongly preferred. Must demonstrate evidence of significant leadership abilities and a willingness to serve as an active team member. Strong interpersonal and communication skills required. Must be able to read and interpret engineering plans and drawings.
Technology Skills Required: Demonstrated proficiency in desktop computing systems, including: Microsoft Office (word processing, spreadsheet and database applications). Working knowledge of network-based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 47225BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.